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| 1) How do I get a Customer Number? Our CE Solutions courses are offered free of charge to customers of Cardinal Health Nuclear Pharmacy Services. Ask your Cardinal Health sales consultant for your customer number and access instructions. 2) What if I’ve lost or can’t remember my User ID and Password? On the webpage where you would enter your User ID and Password to access the CE Solutions site (below the log-in box), there’s a red button labeled “Remind Me.” Click that button then enter the e-mail address that you included in your User Profile in the web form that comes up. Your User ID and Password will be automatically sent to that e-mail address. Avoid setting up multiple accounts for yourself. These accounts cannot be merged -- so if you have taken courses under multiple accounts, you'll need to remember your set of credentials (User ID and Password) for each account. 3) How can I view my course history and print my certificates? On the webpage that appears immediately after you log-in, click on the red “My CE’s” button to view your course history and view & print any CE certificates you have earned. 4) How can I change my e-mail address or other information in my User Profile? On the webpage that appears immediately after you log-in, click on the red “Update” button to view the User Profile you set up for yourself and make any necessary changes. 5) I entered my Customer Number and got a message that my account was “restricted.” What does this mean? Contact your Cardinal Health Nuclear Pharmacy Services sales consultant to make any inquiries about restricted accounts. 6) I didn’t pass the course test in the three tries allowed. Now what? You can make a request to our CE Solutions Technical Support team (via phone or e-mail) to have any course “reset” once. Resetting the course gives you an additional three attempts to pass the test. After that, it cannot be reset again. 7) I thought my User ID and Password were going to be e-mailed to me after I registered. Why didn’t I get them? You may have typed your e-mail address incorrectly or your e-mail inbox may be full. You may have your e-mail account security level set so that it screens out e-mails from senders it doesn’t recognize. Make sure you have authorized your e-mail account to accept communications from cardinal.com. The User ID and Password you selected for yourself are the same ones that get e-mailed to you after setting up your user account. E-mailing these credentials to you is an anti-spam procedure, and merely verifies for you that your account is established. 8) I want to know which test questions I missed and the correct answers to them. Why is this information not offered? The institutions which provide accreditation for these courses generally do not allow us to provide answers or feedback to users – even after they have completed the courses. 9) I have taken and passed courses at the CE Solutions site but my credits aren’t showing up on my SNM transcript. Why is that? Once per month, Cardinal Health Nuclear Pharmacy Services provides a report of credits earned to the Society of Nuclear Medicine (SNM). They then have to enter this data manually into their systems. There is sometimes a delay before credits are posted. If you are required to demonstrate proof of CE credits earned, prior to the SNM adding them to your record, you can always print your CE certificates for this purpose. (See #3 above) |
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